Frequently Asked Questions

Vaping is the act of inhaling and exhaling vapor produced by an electronic cigarette or similar device. It is often used as an alternative to smoking traditional cigarettes, providing a similar experience without the combustion of tobacco.

E-cigarettes work by heating a liquid (e-juice or e-liquid) that usually contains nicotine, flavorings, and other chemicals. This liquid is heated by a coil to produce vapor, which the user inhales.

While vaping is considered less harmful than smoking traditional cigarettes, it is not without risks. It is important to use these products responsibly and be aware of the nicotine content, which is highly addictive.

E-cigarettes are intended for use only by adults. They are not suitable for minors, pregnant or breastfeeding women, or individuals with certain health conditions.

Vaping provides a similar experience to smoking without the harmful by products of combustion, such as tar and carbon monoxide. It allows for greater control over nicotine intake and offers a variety of flavors.

We offer a wide range of products including:

• E-juices and e-liquids
• Disposable vapes
• Mods and devices
• Coils and pods
• DIY supplies
• Batteries and chargers
• 420 accessories

We also carry products from top brands and a great selection of locally produced e-juices right here in Canada.

Disposable vapes are pre-filled and meant for one-time use. Once the e-liquid runs out, you dispose of the device. Refillable vapes, on the other hand, can be used multiple times; you just need to refill the e-liquid and replace the coils as needed.

We offer e-juices in various nicotine strengths, ranging from nicotine-free to high-strength options, allowing users to choose the level that best suits their needs.

PG (Propylene Glycol) and VG (Vegetable Glycerin) are the two primary ingredients in e-liquids. PG provides a stronger throat hit and carries flavor better, while VG produces thicker vapor. E-liquids come in various PG/VG ratios to suit different preferences.

Choosing the right e-liquid flavor is a matter of personal preference. We recommend starting with flavors you are familiar with, such as fruit or dessert flavors, and experimenting from there.

There are several types of vape devices, including:

• Cigalikes: Small devices resembling traditional cigarettes.
• Vape Pens: Larger than cigalikes, these offer more battery life and e-liquid capacity.
• Mods: Advanced devices with customizable settings and larger batteries.
• Pod Systems: Compact devices using pre-filled or refillable pods.

Consider your experience level and preferences. Beginners might prefer simple, user-friendly devices like cigalikes or pod systems, while experienced vapers might opt for mods with advanced features.

You can place an order directly on our website. Browse our catalog add items to your cart, and proceed to checkout. We offer secure payment options and fast processing times.

Yes, we offer free shipping on all orders over $100 across Canada. For orders under $100, standard shipping rates apply.

Orders are typically processed within 1-2 business days, and shipping times vary depending on your location. Most customers receive their orders within 3-7 business days.

Yes, once your order has been shipped, you will receive a tracking number via email. You can use this number to track your order on the carrier’s website.

We accept major credit cards, PayPal, and other secure payment methods as listed on our checkout page.

Currently, we ship within Canada only. Please check our website for any updates regarding international shipping.

We offer a 14-day satisfaction guarantee on our products. Items must be unused and in their original packaging. Contact our customer service to initiate a return. Returns for refunds must include all original items and packaging.

Once we have received and reviewed your returned item, we will issue a refund to the original form of payment. Credit or debit card refunds typically take 3-5 business days.

If you receive a defective product, please contact our customer service team immediately. We will assist you with the return process and ensure you receive a replacement or refund.

Regular maintenance is crucial for optimal performance. Clean your device regularly, replace coils as needed, and ensure your e-liquid
levels are adequate to avoid burning out the coil.

E-cigarettes are intended for use by adults who are smokers or vapers. They are not suitable for minors, pregnant or breastfeeding women, or individuals with certain health conditions.

If your device is not producing vapor, check the following:

• Ensure the battery is charged.
• Check the coil and replace if necessary.
• Make sure the e-liquid level is adequate.
• Ensure all connections are clean and secure.

Coils should be replaced every 1-2 weeks, depending on usage. Signs that your coil needs replacing include reduced vapor production, burnt taste, and leaking.

While most e-liquids are compatible with various devices, some high VG liquids may not work well with smaller, less powerful devices. Check your device's specifications and our recommendations.

Symptoms of nicotine overdose include dizziness, nausea, increased heart rate, and headache. If you experience any of these symptoms, stop using your device and seek medical attention if necessary.

Our expert staff is available to assist you with any questions or concerns. You can reach us via phone or email on our website. We are dedicated to helping you find the right products and support your journey to quit smoking.

Yes, we offer support for those looking to quit smoking. Our knowledgeable staff can provide personalized assistance to help you transition to vaping and eventually quit nicotine altogether.

If you encounter any issues with your order, please contact our customer service team as soon as possible. We will work with you to resolve the issue promptly.

If you need to update or cancel your order, please contact our customer service team immediately. We will do our best to accommodate your request, depending on the status of your order.